Legal

Terms of service

Effective October 8, 2026

These terms cover your use of mossolutions.ai and how M.O.S. Solutions Group LLC ("MOSS", "we", "us") works with clients. By using this website, you agree to these terms.

Who we are

M.O.S. Solutions Group LLC is a Florida limited liability company. MOSS is the short name we use for it. We are a marketing and systems agency for local service businesses. We repair and build websites, care for business listings and reviews, make social content, run Google and Meta ads, send email and text campaigns, set up AI call answering and chat assistants, and report results every month.

Contact: info@mossolutions.ai, or write to M.O.S. Solutions Group LLC, 2719 Hollywood Blvd Suite 5686, Hollywood, FL 33020.

Our services are set by a signed agreement

Every client engagement starts with a signed service agreement and an order form. Those documents set the work, the price, the schedule, the payment terms and the cancellation terms.

Descriptions and prices on this website and in our sales materials explain what we offer. They are not an offer you can accept by paying. If anything on this website differs from your signed agreement or order form, the signed documents control.

The free audit

The free audit has no cost and needs no purchase. It is our written review of what we could check about your website and how your business shows up online. Its recommendations are our opinion, not a promise of rankings or results. We may decline to run an audit.

Using this website

You agree not to:

• break the law using this website;
• try to break into, overload or interfere with it;
• send us false information, or someone else's information without their permission, through our forms;
• copy the website's content for resale.

We may change or take down any part of this website at any time.

Payments

We take payments through Stripe, by card or by bank debit. All prices and charges are in US dollars. The amount, the due dates, any deposit and how recurring charges work are written in your signed order form. When you pay by bank debit or save a payment method for recurring charges, you authorize those charges on the terms you agreed to at the time.

You enter your card or bank details with Stripe, not with us, and we never see full card or bank account numbers. Charges show on your card or bank statement under our company name, M.O.S. Solutions Group LLC, or a short form of it.

Refunds and cancelling

This is a short summary of the refund and cancelling terms in our signed service agreement and order forms. If anything here differs from your signed documents, the signed documents control.

• Projects. 50 percent of the price is due when you sign the project order form, and work starts when we receive it. The other 50 percent is due at delivery. The deposit is not refunded once work has started. If you cancel a project before delivery, you pay for the share of the project completed, less the deposit, and never more than the full price.
• Monthly services. Monthly fees are paid ahead, on each billing date, for the month that starts that day. A month already billed is not refunded.
• Ending monthly services. Either side can end a monthly service with 30 days' written notice. If the notice arrives within 30 days of the next billing date, that next month is still billed and delivered, because we plan it the month before. Nothing after it is billed. For example, if your billing date is the 1st and your notice arrives October 20, November is billed and delivered, the service ends November 30, and December is not billed.
• Ad budgets. When we collect your ad budget with your monthly fee, we keep it in a separate account for you and spend it only on your ads. Unused money carries forward to the next month. When your services end, we return the unused balance within 30 days, after all ad charges already made are settled. If you pay an ad platform directly, that money is between you and the platform.
• Questions about a charge. Email info@mossolutions.ai before you contact your bank, and we will look at it with you.

Text messages

These terms cover text messages from M.O.S. Solutions Group LLC (MOSS texts).

• What you get. Messages about your work with us, such as approval requests, appointment reminders, reports and answers to questions, and marketing messages only if you agreed to get them.
• How often. Message frequency varies.
• Cost. Message and data rates may apply.
• Stop. Reply STOP to cancel at any time. You get one text confirming it, and then no more texts from that program.
• Help. Reply HELP for help, or email info@mossolutions.ai.
• Carriers. Carriers are not liable for any delayed or undelivered messages.
• Privacy. Our privacy policy explains how we handle your number and your consent. We do not share your mobile number or consent with third parties or affiliates for marketing or promotional purposes.

Texts we send for a client carry the client's business name and fall under the client's own terms and privacy policy.

No guarantee of results

We promise the work written in your order form. We do not promise results: no promised number of leads, sales, calls, rankings, reviews, ratings or mentions in AI answers. Results depend on things we do not control, such as your market, your competitors, the platforms, and how your team follows up on leads.

Other platforms

Google, Meta, TikTok, Nextdoor, Yelp, Stripe and other platforms make their own decisions about ads, rankings, reviews, accounts and policies, and they can change their rules. We are not responsible for those decisions. When a platform blocks or changes something that affects your work, we tell you and suggest a next step.

AI tools

We use AI tools to help research, draft, design and build. A person at MOSS reviews the work before you see it. You can ask us in writing not to use AI for a named item.

Who owns what

This website, including its text, design, the MOSS name as we use it, the MOSS logo and the M mark, belongs to M.O.S. Solutions Group LLC. You may not copy or use them without our written permission.

For clients, your signed agreement controls ownership. In short: you own your accounts, your domain and your data from day one, and you own the custom work we make for you once it is paid for. We keep our own templates, tools and methods.

This website is provided as it is

We work to keep this website accurate and available, but we provide it as it is, without promises that it will always be available, error free or complete.

Limits on liability

Our responsibility for the services is set by your signed service agreement. For your use of this website, to the extent the law allows, we are not responsible for indirect or consequential losses.

Governing law

These terms are governed by the laws of the State of Florida. Any dispute about them will be handled in the state or federal courts for Broward County, Florida.

Changes to these terms

When we change these terms, we post the new version on this page with a new effective date. Changes do not alter a signed agreement unless both sides sign the change.

Contact

Questions about these terms: info@mossolutions.ai, or write to M.O.S. Solutions Group LLC, 2719 Hollywood Blvd Suite 5686, Hollywood, FL 33020.

Our privacy policy is at mossolutions.ai/privacy.